Ask Support

To ensure your issue is tracked, please send your requests via email to support@ace-net.ca.

To help us quickly find a solution, please include the following information:

 Your name:
 Username:
 Cluster:
 Grid Engine JOB_ID:
 Phone number (optional):

 Describe the problem:

Notes:

If you want us to access, copy or edit your files, you should state so explicitly in your email. For example, instead of attaching files to an email, you may say where they are located in your account and give us permission to access them.
Never send your password!
Do not send attached shell scripts. Please gzip your files to avoid false virus alarms on the email server.
Be as explicit as possible when you describe the problem. If you can copy and paste error messages or attach your job output file, please do.
Maximum attachment size is 15Mb.

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