Difference between revisions of "Ask Support"
| Line 11: | Line 11: | ||
Cluster: | Cluster: | ||
Grid Engine JOB_ID: | Grid Engine JOB_ID: | ||
| − | |||
Phone number (optional): | Phone number (optional): | ||
| Line 20: | Line 19: | ||
'''Notes''': | '''Notes''': | ||
| − | * Be as explicit as possible when you describe the problem. If you can copy and paste error messages or attach your job output file, please do. | + | * Be as explicit as possible when you describe the problem. If you can copy and paste error messages or attach your job output file, please do. Please provide your job submission script as well (see below about attachments). |
* Please try to adhere to the formal writing style, follow grammar rules, capitalize properly, and divide text into paragraphs. | * Please try to adhere to the formal writing style, follow grammar rules, capitalize properly, and divide text into paragraphs. | ||
* If you want us to access, copy or edit your files, you should state so explicitly in your email. For example, instead of attaching files to an email, you may say where they are located in your account and give us permission to access them. | * If you want us to access, copy or edit your files, you should state so explicitly in your email. For example, instead of attaching files to an email, you may say where they are located in your account and give us permission to access them. | ||
Revision as of 11:17, March 20, 2013
| To ensure your issue is tracked, please send your requests via email to support@ace-net.ca.
To help us quickly find a solution, please include the following information: Your full name: Username: Cluster: Grid Engine JOB_ID: Phone number (optional): Describe the problem: |
 |
Notes:
- Be as explicit as possible when you describe the problem. If you can copy and paste error messages or attach your job output file, please do. Please provide your job submission script as well (see below about attachments).
- Please try to adhere to the formal writing style, follow grammar rules, capitalize properly, and divide text into paragraphs.
- If you want us to access, copy or edit your files, you should state so explicitly in your email. For example, instead of attaching files to an email, you may say where they are located in your account and give us permission to access them.
- Never send your password!
- Do not send attached shell scripts. Please gzip your files to avoid false virus alarms on the email server.
- Maximum attachment size is 15Mb.